Audi West Houston Service

Our Service Department is Open | Now Offering No Contact Service

What Makes Us Different?

Technology to Keep You Safe

From the moment you schedule your service appointment online, or drive into our service lane, we are utilizing technology for a no-contact experience from start to finish. We are able to seamlessly provide repair order detail, approval processes, insights into your vehicle needs, and e-payments from the safety of your mobile device. Call us today to inquire about our easy no-contact service process.

Vehicle Sanitization Equipment 

Our store is equipped with sanitization machinery to keep you safe.  Before you get into your vehicle, we utilize this machinery to spray your vehicle with disinfectant paying special attention to high touch surfaces like controls, steering wheel, shifters, and door handles.  This ensures that you drive away safe and happy.

When you are surrounded by uncertainty, we don't want you to worry about your transportation. As an ESSENTIAL business, our service experts are ready to handle your vehicle service needs. Please contact us for more details.



Enjoy NO CONTACT Service in 6 Easy Steps


Step 1: Arrive at Our Dealership For Service

From the moment you drive into our service lane, you are greeted by a service expert wearing the proper safety equipment to ensure a no contact experience.  Our expert will guide you where to park your vehicle for your no-contact vehicle assessment. 

Step 2: Stay in Your Vehicle While We Make Electronic Notes

Our Service Expert will observe proper social distancing protocol while completing the initial assessment of your vehicle.  With just a few quick questions and our complimentary multi-point inspection, we'll be ready to provide you with the preliminary findings.

Step 3: Sit Six Feet Apart From Others in Our Guest Lounge

We have taken special precautions to sanitize and create comfortable spaces for our guests to practice social distancing while they are with us.  Our seating areas have been spread apart for your safety and our staff is regularly sanitizing all guest lounge areas.

Step 4: Once Your Vehicle Repairs are Complete, We Thoroughly Sanitize Your Ride For Your Safety.

Our repair center is equipped with vehicle sanitation machinery that will disperse a disinfecting solution into your vehicle before we turn it back over to you.  Upon getting into your vehicle, you will receive your sanitized keys with your car fully sanitized and safe for the ride home.  

Step 5: We Finalize the Bill Standing Six Feet Apart With the Help of Our Electronic Signature Software.

We have a unique technology that allows us to complete your transaction completely and safely without contact.  Whether it's to authorize a repair on your vehicle or to make your payment before departure, you can do this from your own mobile device.  Our service advisers will text or email you the link to open and electronically authorize work or payments.     

Step 6: You Drive Away Happy!

Making you comfortable throughout your visit does not end when the repair is complete.  We make sure that your car is sanitized fully before you get into your vehicle so you have the peace of mind that your repair was completed with your safety in mind.

Discover The All-New, State Of The Art Facilities at the Audi West Houston Parts & Service Center

Our brand new facility is open at 15865 Katy Freeway in Houston to provide exceptional customer service when it comes to the maintenance and care of your Audi.

Need to schedule service for your Audi? Experience the latest technology and highest quality of service!

Our Elite Audi Services

Unlike many other repair centers, we offer a wealth of amenities for our customers, including:

  • No-contact service appointments.
  • Indoor climate controlled service drive.
  • State of the art service center.
  • Complimentary guest Wi-Fi.
  • Inviting Customer lounge including, table tops, charging stations, and a variety of seating options.
  • Gourmet coffee, pastries, and snacks.
  • Complimentary shuttle service.
  • We are Platinum Topgolf members, and offer this to you free of charge while your vehicle is serviced.
  • Our property adjoins George Bush Park, and we offer easy access for a bike ride or jog while your vehicle is serviced.
  • "Pit stop" offered on the drive, for easy access to air, water and oil to top off fluids- no appointment necessary.
  • Complimentary car wash with service.

Audi West Houston is the premier destination for your car repair and service in the Houston area. Our multi-million dollar, state-of-the-art facilities house a team of over 20 certified technicians, operating across 47 bays. You are supported at every stage with a team of 8 factory-trained Service Advisors. From a simple oil change to scheduled maintenance, our team is here to offer an outstanding service that gets you back in the road in the quickest amount of time, with as little disruption as possible.

We can keep you moving thanks to our complimentary fleet of loaner vehicles, or if time is on your side, make the most of our exclusive partnership with Top Golf Katy that is located opposite our facilities. Alternatively, our customer waiting area offers the highest levels of comfort, entertainment, and business connectivity to make your stay a productive one.

Schedule a convenient appointment by clicking below or phone our friendly team of service advisors on (800) 443-7993 and we look forward to welcoming you at 15865 Katy Freeway, Houston soon.


  1. Audi West Houston

    15865 Katy Fwy
    Houston, TX 77094

    • Contact Us: (800) 443-7993
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Contact

Audi West Houston

15865 Katy Fwy
Directions Houston, TX 77094

  • Contact Us: (800) 443-7993
  • Service: (800) 443-7993
  • Parts: (800) 443-7993

Hours

  • Monday 7:00 AM - 7:00 PM
  • Tuesday 7:00 AM - 7:00 PM
  • Wednesday 7:00 AM - 7:00 PM
  • Thursday 7:00 AM - 7:00 PM
  • Friday 7:00 AM - 7:00 PM
  • Saturday 8:00 AM - 5:00 PM
  • Sunday Closed